An example of how one-page profiles can help a person communicate their working style. Carl’s story also highlights how profiles can be used by a Quality Auditor as a review tool by assessing whether or not a provider is supporting people to achieve the things that they state as important.
Written by Dimensions
Carl Shaw is a Quality Auditor at Dimensions. He carries out audits so that we can measure the quality of services against an agreed set of standards called Reach2; they outline what people should expect from a supported living service so that they can, for example, choose where and who they live with, how they are supported and who supports them. As well as being an excellent Auditor, Carl has rounded experience in his field as he too has a learning disability.
As a Quality Auditor, Carl’s one- page profile has been used to introduce him to the people living in the services he audits, and the staff teams there. In developing his one-page profile, Carl asked his family, some friends, colleagues and fellow trainees at a course he attended about person-centred reviews what they admired and liked about him. Carl got lots of feedback and decided to categorise the answers into three parts – work attributes, things that keep him on an even keel and other attributes.
Carl likes to have a good balance of home life and work life. He works 25 hours a week which enables him to feel fulfilled in both areas of his life. His one-page profile reflects this and so the people working with him are aware of this important balance without Carl having to explain it.
Carl’s one-page profile highlights that it is important to him that people we support get enough support to live the life they choose – the Reach2 standards are assessing this. In his one-page profile Carl explains that he might come across as strict in his assessment of our services, but that is because the quality of the service people experience in order to live their life is very important to him.
Carl also asks managers for the one-page profiles of the people they support. He finds this an essential tool for his job because when he visits a service he can look at the things that are important to the person, and then asses if those things have been achieved or are being worked on.
Carl also mentions in his profile that he needs support with writing and English. He is now doing an English literacy course to help him to be able to type reports better. This is another benefit that has come out of sharing important information by using a one-page profile.