Team work – making it work!

An example of how one-page profiles can be developed for teams as well as individuals and how by using them, people within the team share a sense of common purpose, celebrating what they are good at and recognising what is important to them as a collective.

East Berkshire one-page profile

East Berkshire one-page profile

Written by Dimensions

The East Berkshire region is one of support provider Dimensions’ operational regions, covering the areas of Wokingham & Bracknell. Around 200 people are supported within this region, in a range of different settings, and there are over 350 members of staff.

Although each individual member of staff and person supported has their own one-page profile, as part of Dimensions Personalisation Journey, the regional management team wanted to develop a profile which reflected the team as a whole. This has been shared as part of the roll-out of our personalisation journey.

The profile was developed by one of the Assistant Operations Directors who used ideas and thoughts captured at a regional management meeting, as well as asking others who work with the team internally and externally.

The ’East Berks one-page profile’ has been shared with managers and staff teams throughout the region. People we support, and other internal and external stakeholders have seen the profile. Following on from the regional profile, a number of individual staff teams have created their own team profiles as well.

The regional one-page profile has helped the staff recognise their strengths and achievements, and acknowledge what is important to them on a collective basis. It has given the whole region a sense of their identity and enabled them to share this with others.

Developing the profile has helped the staff team feel connected to what they are trying to achieve, and to recognise what it important to them. It has supported the personalisation journey, as staff can connect up individual profiles to team profiles and to the regional profile, creating a sense of shared purpose and understanding, as well as celebrating things that we feel we are good at.

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‘Meeting’ someone before you meet them

How a one-page profile can help families feel at ease when meeting Support Providers and talking about their support needs. Marina’s one-page profile gives both personal and professional information. Families get a sense of who she is which helps them to feel comfortable and relaxed when first meeting her.

Marina's one-page profile

Marina’s one-page profile

Written by learning disability and autism support provider, Dimensions

Marina works as a Support Advisor for support provider, Dimensions. She talks to potential new customers and their families about what kind of support is important to them and what is available; this helps them work out what they want and how much it will cost.

Marina’s one-page profile is used to help introduce her to customers and their families. When meeting for the first time the challenge is often to break the ice, get to know one another, and feel at ease. It was hoped that sharing information beforehand about who Marina is and how she approaches her life and work would help.

Marina developed her one-page profile with her work colleagues, family and friends. All Dimensions’ Support Advisors hold an up-to-date profile and they have found that they support and aid internal working relationships and productivity. It was thought that extending them to potential customers and families could have similar results.

The profiles used by Marina and her team have made a big difference in helping working relationships to quickly settle. Families, in particular, have really taken to them and have commented on their benefits. They have said that it is nice to put a face to someone’s name when looking at the photo, which makes them feel like they have ‘met’ Marina before she arrives at their doorstep.  There has been an emotional difference too. People and families take comfort in getting to know Marina through reading about what is important to her and have found this very ‘warming and settling’.

Marina sends out her one-page profile to people and their families before meeting them face-to-face as a way of introducing her and her approach to work.  She updates it from feedback received from people and their families, as well as from discussions with her team members and manager.

In her one-page profile Marina talks about being passionate about her job as well as being committed and not giving up. She also provides some lighter and more personal information that lets people know she cares about her own family and has room for fun in her life too. This information presents a reassuring balance for people and Marina has noticed that it has made her more approachable.

Of her profile, Marina said: “It has helped iron-out the uncertainties and unease that sometimes comes with meeting people for the first time, particularly (and understandably) when people are seeking out any hints or clues that will help them build trust and confidence in the relationship. It helps clarify the best way forward and ensures I can get on with my job with confidence.”

Christmas for Carol

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How using a one-page profile to help someone communicate what is important to them at Christmas and what support they need, can lead to a happy festive period – and some good learning for support providers too.

Carol's one-page profile

Carol’s one-page profile

Written by: Tracie Gudgeon

Fifty-seven year old Carol shared her bungalow with best friend Katie for many years. Both lively ladies, together they would love to chat and share stories or local gossip. But when Katie sadly passed away, Carol’s life changed. Not only was she grieving for her friend but she was also finding it hard living alone. Despite having a close family who regularly visited, carol was lonely.

Carol’s first Christmas without Katie was particularly difficult. Carol loved Christmas, her birthday is in the festive season and she was named Carol for that reason.  But she wasn’t her usual bubbly self and her family worried that she seemed very flat.

When I was asked to carry out a review with Carol, her family and support workers we talked about how important it was for Carol to have a happy Christmas to look forward to and that we needed to understand how best we could support her in that. Someone suggested that we helped her to write a Christmas one-page profile that could be shared with her family and friends so that everyone knew how to help make it a happy occasion.

Together, Carol and her senior support worker sat down and thought about what was important to her and how we could ensure good support at Christmas. The plan was very detailed and even considered who in her team was the best cook. There is nothing worse than a badly cooked turkey at Christmas! During this time Carol was also introduced to Molly, a lady who was interested in living in the same village. In the lead up to Christmas, Carol and Molly got to know and like each other and on the 21st December Molly moved in. This turned out to be the best present Carol could have wished for.

The one-page-profile was really important to Carol as it supported her to have exactly the Christmas she wanted. A great deal of learning took place for us as a provider too. We realised that far too often we organised Christmas rotas based around what we wanted; when we wanted to go Christmas shopping or when we wanted to work, without thinking enough about who the person we support wants in their home on such a special day.

Carol shared her Christmas one-page profile with her family; this gave lots of reassurance and helped them to celebrate it in the way that made her happiest.

Carol and her new friend Molly had a good Christmas together and are already looking forward to this years..