Feeling confident and positive with my son’s one-page profile

A wonderful example of how this mum’s experiences of taking her son to new activities has changed from something quite stressful and often negative to something positive that gives her confidence. George’s one-page profile has changed how people interact with him, communicate with him and think about him – making his involvement in the clubs and activities he loves so much easier than before.

George's one-page profile

George’s one-page profile

Written by mum Carole

My son George is eight years old. He lives at home with me and his dad and little sister who is five. He loves singing, running and playing computer games. George has a wide range of medical diagnoses and is considered to have a moderate learning disability. He communicates through a mixture of speech and makaton signing.

George is involved in lots of afterschool clubs and activities including swimming, gymnastics and cubs. We’ve always tried wherever possible to include him in mainstream versions of the things he wants to do but had realised for some time that there is often a need to educate people before they are prepared to let him join in. Just filling in the standard forms that come with these sorts of clubs can be a lengthy process involving lots of additional pages and lots of words that can confuse and scare people rather than actually telling them very much about what it is like to spend time with George, what support he needs and what he can give in return.

We decided that a good way to share the important information about George with other people would be to use a one-page profile. We started by thinking about the sorts of questions we usually have to answer about George. We then wrote another list of all the things we wish we could tell people about George and then we asked him what he wanted to tell people about himself. It was quite a job to reduce it to one page, but when we had managed it George chose a photograph of himself that he liked to go in the middle.

We sent it to all of the groups George was attending at the time and also copied it to the people who supported George at school and to those who help us to look after him; family, befrienders and babysitters. We took on board the comments made by the people who knew him well and created a revised version which we then sent back to school with him in the September to introduce him to the new staff. We now attach a copy with applications for every new activity and when someone new starts to support our family.

The first time we used George’s one-page profile was to support a lengthy application form for a church based holiday club that was run entirely by volunteers. I was delighted on the first day to see a photocopy of the one-page profile poking out of the pocket of the lady who had been allocated to George as his one-to-one! Whereas previously I would have been loathed to leave him for at least an hour whilst I ensured this new person had understood everything I wanted them to about George, I was happy to go much sooner as this lady already understood what made him tick. George really enjoyed pointing out the photograph in the middle of the page and told the lady all about where we were when the picture had been taken. This in itself helped me have the confidence that she could understand him well.

We have continued to use it in every similar situation. Most recently we used it on George’s first evening at Cub Scouts. Although he had been a Beaver before, none of those supporting George were making the transition with him, so on the first evening we turned up with George and his one-page profile. George chose a new photo for the middle which was of him in his Beaver uniform because he wanted them to know he had enjoyed Beavers. As I sat filling in the standard application form and asking for extra sheets of paper for all the medical information the Cub Leader read through the one-page profile. When I had finished he stapled the profile to the front of the standard form and said “This will be far more useful, so I think we’ll keep it on the top!”

I watched all sorts of things happen during that first meeting. George was included in a practise for Sports Day events and activities for the Health and Fitness Badge that they were all working towards as if he had been going there for months. At the end of the evening the cubs all stood in their horse shoe for the Grand Howl which is a short ceremony which includes the cubs shouting a response to their leader. When the others began to shout one of George’s new friends helped him to put his hands over his ears to prevent him becoming distressed by the sudden increase in noise…. and I hadn’t said a word!

Since we have had the one-page profile I have felt so much more confident and positive when I turn up somewhere new with George. What had previously been a predominantly negative experience has been turned around. I now know I can get across all the things I want to as well as the things I need to and include in this the things George wants people to know too. He is happy and settling into new activities quickly. He is regularly supported by volunteers and young people who have this information easily to hand.

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Finding ways to have positive conversations

An example of how this woman’s one-page profile has helped open up good conversations with her respite team so that they can support her well whilst away from her home.

Dorothy's one-page profile

Dorothy’s one-page profile

Written by Gill Bailey

Seventy-seven year old Dorothy comes to stay at the respite centre twice a year while her daughter has a break from her role as a full time carer. Dorothy has some very specific health needs and has asthma, heart problems, a hearing impairment and schizophrenia.

At just eighteen Dorothy got engaged to her husband who she sadly lost at a very young age and never remarried. Instead she concentrated on bringing up her children. She worked all her life from the age of fifteen up to her retirement. While the children were in school Dorothy worked jobs around school time, as they got older Dorothy worked longer hours as an machinist. Life was hard at times.

Whilst at respite we wanted to get to know Dorothy well, find out more about her so we could support her in the things she liked to do. Dorothy would often sit quietly alone and we hoped that by creating a one-page profile with her it might open up some positive conversations.

It did! Dorothy was very chatty about the holidays she enjoyed with her husband and children, Italy Payton and Margate. She also talked about her love of reading, she particularly likes the friendship book that is out at Christmas, she says it gives a lot of information about things that have happened over the years.  Dorothy also loves doing puzzles especially word searches. Of her time with us, she said that she enjoys her stays but is always happy to go home to her family. We created a one-page profile that communicated all the rich information we now knew about what was important to Dorothy and how best we could support her.

Dorothy is a very independent lady who likes her privacy and takes pride in her appearance, always immaculately dressed and turned out. Supporting her to look and feel her best is crucial to her wellbeing and so this is reflected on her one-page profile.

All staff are now much clearer about what works and what doesn’t work for Dorothy and her time with us is much more enjoyable for her as a result.

One-page profiles in transition – Supporting someone now and in the future

An example of how using a one-page profile in the transition from school to independent living empowers people to direct their future support and start to build strong relationships based on good understandings, with the new people in their life.

Calum's one-page profile

Calum’s one-page profile

Written by Sally, Calum’s mum

My son is a bit of a charmer! He is very affectionate, has a great sense of humour, is cheeky, and has a deep infectious laugh. Like most 20 year olds he knows what he likes and what he doesn’t like and although he doesn’t express himself verbally, he lets you know exactly what he wants.

He has some real loves and interests; his laminated hoover catalogue page, watching DVD’s, especially Happy Feet, going out for walks and to the local pub for a meal. He has a great fondness for jaffa cakes and extra strong mints. He also knows which people are likely to have a packet of mints in their pocket!

Calum’s one-page profile was developed as a precursor to developing his transition plan. We wanted the key people in his life to be clear about what was really important to him and what they needed to know at a quick glance about how to support him. We needed this because Calum would be moving into supported living once he left his specialist residential school. Maintaining continuity was crucial, but just as important was that others could use Calum’s one-page profile to get a sense of him as a person and start to bond with him in this way.

Together Calum, a team leader from residential, Calum’s key worker, the speech and language therapist and a friend of mine got together at his school ahead of developing Calum’s transition plan. Calum had laminated pictures of things that were important to him and other pictures of things he was interested in to help keep him engaged and to act as prompts to talk about what was important to him. Calum was central to the process and his presence made it dynamic and thought provoking. It is, as parent, uplifting to hear what others like and admire about your child and the affection felt towards him by those who know and work with him.

Creating Calum’s one-page profile was an especially important process for the staff at his school, as they were unfamiliar with person-centred thinking tools.  It became the first step in the school beginning to embrace this type of approach and they began to change their practice as a result.

Calum’s one-page profile, in essence, was the catalyst to collect more detailed information about him, covering everything from how he communicates to his evening routine. Calum’s receptive understanding is somewhat limited and he uses ‘Objects of Reference’ to communicate, so for Calum the profile provided those who have access to it, with a clear idea of how best to support him whether in the classroom or out and about.

The one-page profile also provided the means to think about trying new things or visiting new places and reinforced the belief in those working with him, that they were supporting him in the best way possible.

Creating a one-page profile was the first important phase in developing Calum’s person centred transition plan. It gave those working with Calum the opportunity to fully explore the things that it was felt were important to him and what needed to happen to support him now and in the future. I feel confident in the next phase in Calum’s life because of this process and I’m very proud of what he has achieved so far.

Shifting into a good place – one-page profiles in divorce

An example of how this woman used a one-page profile to address what was working and not working in her life and make positive statements to achieve better support and long term change.

Mary's one-page profile

Mary’s one-page profile

Written by Sue Atkins, Parenting Expert

Mary is an Estate Agent who lives in North London. Her family live 50 miles from her so she felt a little isolated from practical support. Mary was going through a divorce and came to me because she was feeling overwhelmed and confused. Her work was suffering as she couldn’t concentrate which bothered her greatly. She also felt that she was impatient, tearful and short tempered with her children and wasn’t being consistent in her discipline.

I went through the one-page profile process as an overview – explaining what a one-page profile was, how it could work for her as well as for her children and that we would be looking at what was working and not working from her view point first – as if she shifted into a good place everything would change and get better

The one-page profile was primarily used to build back Mary’s self esteem as it had taken a battering since splitting up with her husband and her confidence was low. This meant she was finding it difficult to make decisions about finances, selling the  house, dividing furniture, sharing out photos and sorting out the children. On top of these practicalities she was of course experiencing all the emotional guilt, despair and grief that comes from the break-up of a marriage.

Mary’s one-page profile made an enormous difference, quickly, easily and simply. Mary soon felt back in control of small areas of her life which then built her confidence to tackle the larger things. Her relationship with her children improved, she felt more in control of their discipline and boundaries and she began to create her own NEW traditions and ways of doing things which felt empowering

After just the initial first one-hour session Mary told me she felt soooo much better and it took just three weeks of these sessions to really see her long term confidence return.  We still top her up once a month now to keep her sense of moving forward and address what is working and not working which is an ongoing process. The great thing about one-page profiles is that you can add to them and adapt them as what is important to you and what support you need changes. They evolve with you and so continue to work to empower and support you as you move into new areas of your life.

Breaking down preconceived ideas

An example of how one-page profiles can be used to introduce the person rather than the diagnoses.  Alfie’s dad talks about how his son’s profile has helped people get to know him and all of his positive traits rather than just his diagnoses of Aspergers.

Alfie's one-page profile

Alfie’s one-page profile

Written by Damien Nolan, Alfie’s dad

Alfie is our ten year old son who has had a formal diagnoses of Aspergers Syndrome since he was three years old. Alfie is a great boy with a big heart and loving demeanor.  He is very cuddly in an innocent kind of way. His friends and family are incredibly important to him and he is obsessive with all things transport related.

I decided to help Alfie produce a one-page profile after attending a person-centred approaches course run by Yvonne Linton, Family Footings Facilitator.  I thought it would come in very useful to show to teachers, doctors and people new to Alfie, so that they could gain a quick understanding of who he really is as opposed to seeing him only for his diagnoses.

Alfie and I talked through his one-page profile. I wanted him to be happy with the picture that his one-page profile would paint and for him to feel that I had got his traits and passions correct. He also chose the photos to be included which he really enjoyed.

Since making the profile we have used it at every opportunity. It has been particularly useful at school when meeting with new teachers or teaching assistants that might not have worked with Alfie before. Alfie likes to be included in class and gets upset if he feels left out. He needs a lot of encouragement at PE and he needs to know well in advance if there will be a change to his timetable. As well as communicating this vital information, Alfie’s profile has helped his new teachers get a good feel of who Alfie really is (all his lovely traits) and be at ease in terms of how to support and interact with him.

Has having the one-page profile made a difference? Well I like to think so. It’s nice to involve Alfie in how the world will see him and hopefully break down some preconceived ideas that people might have about a boy with a diagnoses of Aspergers.

Most recently I used the one-page profile at a Transition meeting with a SENCo from Alfie’s new secondary school which he starts in September. I don’t think she had seen one before and she took it away with her which was great. Especially as it was the first time she had met Alfie and it gave her some points to talk to him about, ensuring they got off to a good start. Once Alfie starts secondary school I will make sure that all his new teachers take a copy.

My hope is that by using the one-page profile more and more, the people who come into contact with Alfie will quickly get to know the ‘boy’ rather than the ‘label’ of Aspergers.

You can find more examples of using one-page profiles and other person-centred thinking tools in a school setting from this website www.personalisingeducation.org

Championing change

Written by mum, Kate

Kate

Kate

I have three children. My youngest boy is 6, a middle girl who is 10 and my eldest Alfie who is 13. All my children have one-page profiles and all for different reasons but it was because of Alfie, who has Down’s Syndrome and is on the Autistic Spectrum that I first heard about them and their powerful ability to communicate, advocate, and direct support.

I live with my family in rural east Suffolk by the coast. It is beautifully scenic and there are some wonderful things about our community that I wouldn’t change a bit.  However, and I don’t feel too bad in saying this, we are not exactly cutting edge in the learning disability and autism support world.  I go elsewhere in the country and person-centred practices have been high on the agenda for some time. Where I am, people still frown and squint slightly the first time they hear the term. Not to say that they are not open to it or indeed all-embracing of the opportunities that come from person-centred tools, they just don’t know about it. I’m hoping that I can help change this and therefore change the community that Alfie will live in so that he has a happy and fulfilled life and a future that we can all look forward to.

Up until Alfie was 9 years old he attended a mainstream School. It had felt important that Alfie was given the same opportunities as everyone else and at the time we thought that sending him to the same place as everyone else would ensure this. It didn’t. The school were not equipped to support Alfie well. Out of the 5 teachers he had during his time there only 2 tailored their lessons for Alfie’s Support Assistant to teach him one-to-one. Because of their lack of understanding of who Alfie was and what he needed, rather than being included, we found that he was being excluded and gradually becoming more and more isolated from his peers. It reached a point where he wasn’t allowed to touch or play with anyone –  Hardly the best thing for a young boy’s confidence and social skills.

We felt that our only other option was a special school for children with moderate learning disabilities. We knew at least here that Alfie would be with people who understood about his specific needs and would encourage and teach the social aspect of school as well as support him in his learning. In many ways this new environment has been better for Alfie.  Now that he is older, his lessons are just 45 minutes long and then he gets to walk to the next class – this type of structure, scheduling and activity is very good for him. Sadly though, despite this being a school designed for children with different support needs I still feel they are lacking in their approach and certainly not at the point where they could be described as personalising the support or the education they offer their pupils.

Alfie is fluent in Makaton but chooses not to use it. He communicates mainly through behaviour and for the school ‘behaviour’ seems to equal ‘bad behaviour’. I regularly get notes about ‘incidents’ that Alfie is involved in – usually relating to him being over familiar with another pupil, hugging them too tightly, or holding on to their earlobes (he gets a great deal of comfort from earlobes). I never hear about the why? What led up to the behaviour? How he was in himself immediately before or after? What can be understood about what he might need from how he has acted?  I just hear about the what. To me this shows a real lack of understanding about Alfie, who he is, what is important to him and what good support looks like (all the things that are recorded on a one-page profile).

I’ve recently started to co-facilitate the ‘Better Life Programme’ – an 8 session  training course for families to introduce them to person-centred thinking tools, what personalisation actually means and how to access things like personal budgets and support from Local Authorities. It is a course that I myself attended and it changed my world. Alfie’s school has given us permission to use their building to deliver this to parents. It is my hope that the learning will spill out into the corridors and become absorbed by the foundations of the school (or maybe that the head teacher will sit in on a session and take something away from it) and this will lead to change.

When Alfie was younger I thought we had to fit him into the world that already exists. I now know that it is the world, our communities, schools, places or work, people’s perceptions that need to change to fit in with him and all the rest of our children. I give Alfie’s one-page profile to people because I know that if they read it they will understand him better, be able to make  a few small adjustments and this will automatically improve their experience and time with him. Alfie’s school were very positive about his profile when I first introduced it and I strongly believe that if they learnt more about this approach and adopted it for more of their pupils it would change the way they support and teach because they would see and understand each child for the unique individual that they are.

Christmas for Carol

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How using a one-page profile to help someone communicate what is important to them at Christmas and what support they need, can lead to a happy festive period – and some good learning for support providers too.

Carol's one-page profile

Carol’s one-page profile

Written by: Tracie Gudgeon

Fifty-seven year old Carol shared her bungalow with best friend Katie for many years. Both lively ladies, together they would love to chat and share stories or local gossip. But when Katie sadly passed away, Carol’s life changed. Not only was she grieving for her friend but she was also finding it hard living alone. Despite having a close family who regularly visited, carol was lonely.

Carol’s first Christmas without Katie was particularly difficult. Carol loved Christmas, her birthday is in the festive season and she was named Carol for that reason.  But she wasn’t her usual bubbly self and her family worried that she seemed very flat.

When I was asked to carry out a review with Carol, her family and support workers we talked about how important it was for Carol to have a happy Christmas to look forward to and that we needed to understand how best we could support her in that. Someone suggested that we helped her to write a Christmas one-page profile that could be shared with her family and friends so that everyone knew how to help make it a happy occasion.

Together, Carol and her senior support worker sat down and thought about what was important to her and how we could ensure good support at Christmas. The plan was very detailed and even considered who in her team was the best cook. There is nothing worse than a badly cooked turkey at Christmas! During this time Carol was also introduced to Molly, a lady who was interested in living in the same village. In the lead up to Christmas, Carol and Molly got to know and like each other and on the 21st December Molly moved in. This turned out to be the best present Carol could have wished for.

The one-page-profile was really important to Carol as it supported her to have exactly the Christmas she wanted. A great deal of learning took place for us as a provider too. We realised that far too often we organised Christmas rotas based around what we wanted; when we wanted to go Christmas shopping or when we wanted to work, without thinking enough about who the person we support wants in their home on such a special day.

Carol shared her Christmas one-page profile with her family; this gave lots of reassurance and helped them to celebrate it in the way that made her happiest.

Carol and her new friend Molly had a good Christmas together and are already looking forward to this years..

The cancer wasn’t going to control me

Madge's one-page profile

Madge’s one-page profile

How one-page profiles can help people living with cancer to communicate with family, friends and professionals how best to support them.

Written by Gill Bailey 

Madge, 67, lives on the Fylde Coast. She is full of fun, a great story teller and very sociable. She has three children and four grandchildren. Her family are her life and Madge gets a great deal of pleasure from her grandchildren who range from six to eleven years old. Madge’s daughter Sally and her son Ian live nearby with their partners. Her other son Sam lives in Australia and Madge talks to him on Skype every weekend.

One year ago Madge’s world changed irreversibly. She was diagnosed with cancer of the oesophagus. Two months after receiving her diagnoses Madge underwent major surgery. On a bad day, Madge struggles to get out of bed. She often has to use a wheelchair to get about. She struggles to eat and enjoy her food and finds it difficult to sleep. Madge’s illness has taken its toll on her physically. She has lost three stone in recent months and her mobility is suffering more and more. But it is the mental and emotional impact that her diagnosis has had on Madge and her family which she finds most upsetting. Madge is a strong, intelligent, independent woman and watching the people she loves worry after her, seeing the concern in their eyes as they watch her eat or fretfully ask after her wellbeing has been incredibly hard. Madge needed to find a way of managing her condition, her emotions and those of the people close to her. The cancer wouldn’t go away but Madge wasn’t going to let it take control of her life.

We introduced person-centred thinking tools and specifically a one-page profile to Madge so that she could explore and communicate what was important to her and how best people could support her. As well as helping Madge to talk openly about her hopes and fears, she was able to specifically address some of the things that she found most frustrating about her condition and in turn how people could help her to manage this.

Madge developed a one-page profile and shared it with family and friends but also with medical and support staff who needed to understand Madge better in order to care for her in the way that she wished. In her one-page profile, Madge highlighted the importance of her family, the set time that she spends with them and the regular skype chats that she has with Sam each week. She noted her weekly luncheon club and card games with her friends. She described how important it was that people continued to share their good news with her because it helped keep her spirits up and how staying out of hospital was something she strived for daily.

Once she had stated the important things in her life, Madge was able to clearly say how people could support her to stay happy and healthy. This included helping her with the technical side of the skype sessions. Knowing that she was embarrassed by the wheelchair she sometimes had to use. Not making a fuss or cheering her on for clearing her plate when eating. Understanding that hospital appointments made her anxious and so organising the logistical side of it first and then letting her know who would be coming with her and when helped..

The one-page profile, together with other person-centred thinking tools, has been used to review Madge’s care and plan her support. It has helped the people closest to her to focus on the positive things they can do to support her, something which is incredibly difficult when dealing with the sadness of cancer and the changes that it brings. Madge’s family and friends remain the most important parts of her life and she is choosing to spend her time with the people she loves. She won’t stop laughing and she won’t let the cancer stop her living her life the way she wants to live it.

To create your own one-page profile and use other person-centred thinking tools to help with your cancer or long term health condition journey you can visit the think about your life website.

Big life changes from good conversations

An excellent example of how a one-page profile can build confidence and self esteem; getting people to think about what is important in their life and the contribution they make to others. Ken’s story is a powerful reminder of how person-centred thinking can lead to big life changes.

Ken's one-page profile

Ken’s one-page profile

Written by Ruth Hamm

Ken is a 71 year old man who has struggled with addictions in the past. Ken had lived in shelters or “couch surfed” for the past four years before he entered the Housing First program. I am his Case Manager.

Ken has two children and three grandchildren that have been present in his life throughout his homeless years, however the connection has not always been healthy or productive whilst he was frequently moving around.

Early on in working to support Ken in attaining and maintaining housing I noticed that he seemed to have a very negative view of himself and any contribution he brought to his family or this world. He felt that others should just live their lives as they wished and not concern or burden themselves with things that may matter to him. He brushed off the question “what is important to you?” saying that he was easy going and “it just didn’t matter”.

I was curious and wanted to get to know Ken better and help him see the kind, giving and gentle man that I saw when I spent time with him.

Ken and I worked through his one-page profile together over a few visits. We started by one day working on the positive/negative reputation exercise. In the time I had spent with Ken he had frequently stated his faults, however he shied away from speaking about things that he was good at. I had him list things that he felt people might say were negative about him. After he had listed several “negative reputation” characteristics, we went to work at looking at how each characteristic had a very positive attribute. I also added the things that I like and admire about Ken from the time we had spent together.

Over the course of a few more discussions I was able to draw things out in conversation that Ken would speak about more than once. I was then able to ask him if he found that particular thing important to him. He was surprised to discover that there were things that really mattered to him and were important to him.

When the one-page profile was completed, I presented it to Ken and asked him if he felt it accurately represented him. He was shy upon reading the “like & admire” section, however he said that it was all accurate and seemed to be proud of it.  Ken posted the one-page profile on his fridge, and during a later visit to his home, he stated that his daughter had read it and thought it was a great idea.

The one-page profile showed Ken that he truly was worthy and valuable to his family. Since having been supported in finding housing and working through several person-centered tools, Ken has reconnected with a few of his family members and he has been able to set some healthy boundaries where needed.  Ken is able to have his daughter over to his new home for coffee several times a week and he states that he is treasuring this renewed relationship with her.

Since his housing, and learning about what is “important to” him, Ken has opened himself up to various other opportunities such as taking a community course to learn how to use a computer, the internet and email. Ken also speaks of going out for coffee to the Legion to meet with “other old guys” as he calls them.

From my perspective, Ken has displayed a more positive outlook on life as well as a healthier self-esteem and self-image. He is much more willing to step out and try new things and meet new people. The amount of time he spends alone in his home is reduced and he enjoys having people around him.

Ken’s one-page profile was very beneficial in bringing Ken out of his shell and showing him how valuable he is to his children and grandchildren. Ken certainly has become a bit more outgoing and engages with those around him willingly and in a positive and healthy manner.

A snapshot; This is me!

An example of how by developing a one-page profile this mother of three has built the confidence to self advocate and direct her own support.  Marie started her profile journey after a stay in a woman’s shelter led her to Centrepoint Facilitation for Housing. Her story demonstrates how strength, perseverance and better communication can lead to positive life changes.

Marie's one-page profile

Marie’s one-page profile

Written by Carol Carters

Eva Marie is a single mother with three young children who we met in July 2012. She was staying at a local woman’s shelter with her children and was referred to Centerpoint Facilitation for Housing Support.  Eva Marie is 30 years old and likes to go by the name Marie. She has been diagnosed with Attention Deficit Disorder, and so have two of her children. 

The one-page profile was developed with Marie so that I, as her Housing Support Worker, could learn more about her and her family and how best to support them. It was also intended to help Marie share what was important to her in regards to her children and to assist her in being able to see what a wonderful mother and person she is.  It was hoped that the one-page profile would give anyone supporting Marie a “snapshot” of who she is and how best to support her as an individual.

In order to develop her profile Marie and I first met to work through what is important to her and her family. Together, we then talked about how Marie would best like to be supported, and what people should do to support her.  We met several times in order to develop the profile. During this time Marie was able to find housing and moved into her new home.

The one-page profile helped me and other supports in her life to not only understand her more deeply and support her in the way that she wanted and needed, but it also identified all of Marie’s gifts and strengths.  It gave Marie a huge sense of self achievement, helping her to see how she has persevered and how strong and independent she really is.  Since the one-page profile was developed with Marie, she has taken pride in being able to advocate for herself and make the community connections that she wanted for herself and her girls.

Soon after her profile was developed, Marie received an eviction notice from her landlord.  Marie felt that the eviction notice was unfair and started proceedings to dispute it all on her own.  I supported her in this, in the way that her profile specified.

The impact the one-page profile has had on her has been significant in her feeling strong and able to deal with the different challenges that her disability and the disabilities of her children present.  Marie and her children are supported in the way that works for them, as people can clearly see what this looks like.  When I am away, the backup Housing Support Worker can take a look at Marie’s profile and know how to support her and her family.

Marie is more confident in her own abilities and is able to advocate for herself in many different situations such as her income, her children’s school, and her tenancy.

Read how Helen Sanderson Associates are using person-centred thinking tools with people who are homeless or who need support to find housing here.