Getting the right support for you

An example of how Karen, who lives in her own home and receives 10 hours of support a week, uses her one-page profile to direct her support. Karen experiences periods of feeling low and having what is important to her and how best to support her as well as what people like and admire about her on a single sheet of paper helps to lift her mood and keep her on track at work and at college.

Karen's one-page profile

Karen’s one-page profile

Written by Tracey Gudgeon, Care UK

People describe Karen as a hardworking employee, great friend and someone who will always make time to sit and chat. Karen has her own home, which she is very proud of and loves the fact that she lives only two doors away from her best friend who she spends a lot of time with.

Karen receives 10 hours support each week to help her maintain her tenancy and to support her emotional wellbeing and health via support with menu planning and cooking.

This time last year when Karen’s service was being reviewed, the people working closely with her reported that her self esteem was very low. This meant that Karen was not going out and meeting her friends, keeping on top of her housework and not eating properly. It was also starting to have an effect on her job and college as she was struggling with timekeeping, was tired and finding it hard to concentrate.

The review highlighted that what wasn’t working was that when Karen was receiving the 10 hours support in the week she was asking staff to play jigsaws or just sit and chat. The team were not clear on their roles and responsibilities and Karen did not understand the purpose of her support and the outcomes which were expected, and what the support was funded for.

Karen and her team got together and created a one-page profile, highlighting Karen’s important to’s and important for’s. Karen really enjoyed doing this and was also happy to go further by creating a “Feeling Good” document with photos of how she looked and felt when she was looking great and had her hair done , nails painted , pretty clothes on. Karen also wanted photographs of her house in it when it was tidy. She asked if her staff would use it when she was beginning to get low as a gentle reminder of how much better she felt when things were going well.

Karen’s one-page profile has been paramount in informing the support she receives and therefore ensuring she not only keeps her job, continues to be a great student but also maintains her tenancy. Karen’s staff team now know what is important to her and how best to support her well and use the one-page profile to help Karen keep on track and keep achieving her goals.

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Healthier, happier and in control – with a one-page profile

When Paul’s support team realised that he didn’t have a one-page profile they knew they needed to create one with him straight away. Paul owns his own home and is supported to live the life he chooses. His profile contains some very specific information about how to support him well, crucial to his ongoing health and wellbeing.

Paul's one-page profile

Paul’s one-page profile

Written by Tracey Gudgeon, Care UK

Paul is a gentleman who lives by the sea in North Wales. He owns his own home which he bought after his parents passed away. Paul is a fabulous artist and the other love of his life is his religion.

Previously Paul lived at home with his mum and dad and has been supported since buying his own home.

It was summer time and Paul was due to review his service again. He’s already had a Person-centred review so knew what it entailed and was looking forward to it. On the day of his review though, Paul decided it was far too nice a day to sit around  and he changed his mind about what he was going to do that day. He made up a picnic and went off on a long walk up the Orm, which is one of his favourite places and takes him past his old family home.

Paul told his team manager that he was happy for his team to spend time thinking from their perspective about what was working and not working and it was whilst doing this it was noticed that Paul did not have a one-page profile.

A one-page profile captures the important information about a person on one sheet of paper. It celebrates their gifts and talents as well as highlights what is important to them and how best to support them. It was considered essential that Paul should have one so his team set about working with him to create one at the earliest opportunity.

Paul’s one-page profile does have very detailed information around what is good support in relation to his cigarettes which play a big part in his daily routines. Paul’s world can revolve around when he is having his next cigarette and although he wants to cut down, he finds it hard to do so, just like so many other people.

The one-page profile supported Paul’s team to do their job better and have a clearer understanding of just exactly what was important in Paul’s life.

Having the one-page profile highlighted the need for better consistency with the staff rota , and helping Paul know just who was coming on to support him . This helped with Paul’s anxieties which in turn meant he didn’t feel the need to smoke as much.

The other benefits from completing a one-page profile has been that Paul has been able to feel healthier and lost some weight (which certainly helps when walking along the sea front or up the Orm). This has again been due to information highlighted around the need for good support with menu planning , budgets and shopping.

With great support you can achieve great things

A powerful story about one man’s journey from a secure hospital ward to happily living in his own home, using his one-page profile to direct his support and communicate the things that are most important to him.

Michael's one-page profile

Michael’s one-page profile

Written by Tracie Gudgeon of Care UK

When we met Michael he was living on a secure ward with two people supporting him at all times. The people supporting him wore personal attack alarms and were charged with 15 minute observations. This is worlds apart from where he is now. Twenty-nine year old Michael now lives in his own home which he loves people to visit. Not only will he greet visitors with warmth and affection but he will remember how they take their tea and coffee and any other small detail from the last time they were there.

Back when Michael was living on the secure ward a person-centred transitional plan was arranged to see how life could be better for Michael.  It was vital that the people supporting him understood what Michael’s autism looked like for Michael and that they really understood who he was.

We started spending time with Michael in his hospital and worked with him to develop his Circle of Support. A Circle of support is a group of people that come together with the common purpose of helping the person at the centre of the Circle to achieve their goals. We looked into who the important people in Michael’s life were and this in turn led us to learn more about what matters to him.

We started to work alongside his existing support team to help us get to know Michael and would spend time just sitting with him or joining him on his daily routines to understand his world better. Michael started to express himself more during this process and would share with us his aspirations and dreams. We leant that he would like to learn to swim and ride a bike and he shared this with us through pictures.

Michael’s one-page profile captures the confident, fun and outgoing man that he is. With the right support and vision Michael now has his own space and directs his own support. His one-page profile clearly communicates what is important to him and how best to support him so that those people involved in Michael’s life know just how to support him in a way that makes sense.

Michael will think nothing of walking into a room of strangers and socializing with them now and attends a local club night with his friends every Friday – at long last he feels like one of the lads.  Only just recently we saw Michael confidently presenting his thoughts and views to an audience at a regional working together for change event.  The transformation is inspirational.

Michael has now learnt to ride his bike and has twice weekly swimming lessons which are recorded in his one-page profile. He has a busy social calendar, and is an active advocate at our Care UK Listen to me Group. Michael’s support is directed by his one-page profile and his story is evidence that with great support you can achieve great things.