Getting the right support for you

An example of how Karen, who lives in her own home and receives 10 hours of support a week, uses her one-page profile to direct her support. Karen experiences periods of feeling low and having what is important to her and how best to support her as well as what people like and admire about her on a single sheet of paper helps to lift her mood and keep her on track at work and at college.

Karen's one-page profile

Karen’s one-page profile

Written by Tracey Gudgeon, Care UK

People describe Karen as a hardworking employee, great friend and someone who will always make time to sit and chat. Karen has her own home, which she is very proud of and loves the fact that she lives only two doors away from her best friend who she spends a lot of time with.

Karen receives 10 hours support each week to help her maintain her tenancy and to support her emotional wellbeing and health via support with menu planning and cooking.

This time last year when Karen’s service was being reviewed, the people working closely with her reported that her self esteem was very low. This meant that Karen was not going out and meeting her friends, keeping on top of her housework and not eating properly. It was also starting to have an effect on her job and college as she was struggling with timekeeping, was tired and finding it hard to concentrate.

The review highlighted that what wasn’t working was that when Karen was receiving the 10 hours support in the week she was asking staff to play jigsaws or just sit and chat. The team were not clear on their roles and responsibilities and Karen did not understand the purpose of her support and the outcomes which were expected, and what the support was funded for.

Karen and her team got together and created a one-page profile, highlighting Karen’s important to’s and important for’s. Karen really enjoyed doing this and was also happy to go further by creating a “Feeling Good” document with photos of how she looked and felt when she was looking great and had her hair done , nails painted , pretty clothes on. Karen also wanted photographs of her house in it when it was tidy. She asked if her staff would use it when she was beginning to get low as a gentle reminder of how much better she felt when things were going well.

Karen’s one-page profile has been paramount in informing the support she receives and therefore ensuring she not only keeps her job, continues to be a great student but also maintains her tenancy. Karen’s staff team now know what is important to her and how best to support her well and use the one-page profile to help Karen keep on track and keep achieving her goals.

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