A powerful example of how a one-page profile has helped this man reconnect with his passions, improve his relationships and his communication. Ray’s family had become concerned about his health and wellbeing and after he was admitted to hospital, they asked for help to support him well.
Written by Gill Bailey
Eighty year old Ray is full of life and enjoys the company of others. He is a jovial character and loves telling stories about his life experiences. Ray has lived in his first floor flat in Burnley for about 41 years.
When Ray was younger, he had lots of jobs such as working on the railways as a signal man and a train driver. Ray went into the Army for a time with the Duke of Wellington’s Regiment and travelled all over the world. He went to Normandy and takes great pride in this.
Ray has always been a very active and sociable man. He has lots of hobbies like collecting books, reading, music of all types and going to the Miners Club where his friend Harry used to take him every third Wednesday to meet up with all the ex-soldiers. They would have a few drinks and then Harry used to bring him home.
Over the last few years however it has become apparent that Ray has not been managing as well as he used to do at home. People were not visiting him as regularly and his home was becoming difficult to move around because he had taken to collecting and storing boxes of papers, books and magazines.
He was beginning to become socially isolated and wasn’t going out as often as he used to. He was not taking care of himself and his health was deteriorating both physically and mentally.
Ray’s family and friends became concerned that he wasn’t coping well, and needed some help to “get him back on his feet.” It was when Ray was admitted to Hospital due to poor mobility, confusion and water retention that a home person-centred review was arranged. Ray, his son and daughter-in-law, his best friend Harry and support staff were all involved in the review. The aim was to bring together those people who knew Ray best and who could help him get his life back on track.
By developing a one-page profile we were able to capture the things that are important to Ray and more of the things that matter to him and that he wants to be in his life. This has helped in creating activities for Ray and plans to make his life better and more enjoyable and worth while.
It has given his family, friends and those close to him some ideas and plans on how to best support Ray and to identify the things that worked well for him.
During the review lots of very rich nuggets of information about what people knew about Ray and what mattered to him came to light. His past, present and his future were also discussed
Big changes have resulted from the review and the one-page profile. We recognised the need to do more work using communications charts and relationships maps to help Ray in these areas. We also identified the problems he was having in his home, keeping on top of cooking and cleaning and how his difficulty getting out had left him feeling lonely.
Ray has since moved into a sheltered housing scheme in Burnley. There are activities daily in the complex that Ray can get involved in and they have a book club in which they are looking at appointing a new member for the committee. They also have a local cookery class that is being run by the Volunteer Services who collect the group twice weekly and they go to the local community centre and regain confidence, motivation and skills in and around the kitchen so Ray can go back to his own flat in the complex and prepare meals for himself.
The complex provides lunch and evening meals daily, so Ray gets to go and mix with others and tell them his stories. Ray has a key worker who has been matched to him using his one-page profile and they have started visiting the Miners Club again every third Thursday and Harry meets them there for a drink.
Ray is much more relaxed, less frustrated and his life now has more meaning and purpose. He feels valued and he now offers others support. Ray is much more settled and appears happier in himself, smiling. laughing and joking with his new and old friends.