An example of how by introducing one-page profiles, this social care provider was not only able to improve the working experience for their staff, but form better, more cohesive teams and match individuals to each other, providing person-centred support.
Written by Dimensions
Marie works for Dimensions. She is a member of a team that supports people with learning disabilities. In particular, she supports Denise who she knows very well, and with whom she is well matched. She is fun and active, yet likes to work in a very organised environment with a clear idea of what is expected of her.
Marie developed her one-page profile for two main reasons. To help her fellow team members get to know her and her approach to work. And to help the matching process between herself and the individuals she supports. She talked to friends, family and colleagues to capture the things that people like and admire about her.
Marie has always considered herself a team player and loves her job. Her frustrations used to come from not always knowing her place in the group and uncertainly over where and how she could be most productive and utilise her most effective skills.
Marie’s whole team completed their one-page profiles together. They then took time to share them and used the information to discuss which roles each team member would flourish in. They also opened up about how best to support each other. This process helped Marie significantly. She felt she could take on work with confidence and communication with team members made sense and was constructive.
The biggest benefit was that support workers were matched to the person they had most chance of developing a positive relationship with, and therefore providing the best support. Using one-page profiles not only arranged things so that Marie was supporting people she was best matched to, the whole team was clear about why and how best to support it to happen – a great way to build and maintain great, person-centred teams.
Marie’s frustrations have disappeared. The content of her one-page profile has been useful and productive, and this has been a benefit for the whole team, and – most importantly – for people the team support.